AirAsia Firefly Lost Baggage Compensation & How-tos

Do you know how to deal with AirAsia or Firefly airline when you lost your checked-in baggage/luggage does not appear on the conveyor belt in the airport? In short, you baggage is missing instead of delayed due to unidentified reason. Read on to know the basic knowledge of AirAsia & Firefly lost baggage compensation & procedures.

AirAsia Lost Baggage How-tos

Once you can’t find your luggage, you should immediately inform AirAsia service officers and present the baggage tag to enable AirAsia officers to track your baggage via Baggage Tracing System. After that, you will be given a PIR (Property Irregularity Report) number which can be used to check the status of missing baggage through AirAsia website (Manage My Booking)

Note: The baggage tag was given to you during check-in.

The baggage will be declared missing only after 7 days (domestic travel), 14 days (international travel) from the date of PIR. Then you need to prepare the following documents:

1)      Copy of guest passport/ID

2)      Copy of guest bank book/statement

3)      SWIFT/BCB/IBN code (for international transaction)

4)      An authorization letter for 3^rd party account (if necessary)

5)      Copy of 3^rd part passport/ID (if necessary)

For missing baggage enquiries, you can contact the following AirAsia Baggage Tracing Office:

Kuala Lumpur Central Baggage Tracing Office: +603 8777 6604

Bangkok Central Baggage Tracing Office: +662 134 3511

Jakarta Central Baggage Tracing Office: +621 5591 6126

AirAsia do not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal and all items carried by you are solely at your own risk.

FireFly Lost Baggage How-tos

Comparing to AirAsia’s lost baggage policy; Firefly has stated clearly the lost baggage compensation in its schedule fees. For domestic flight, a lost baggage will be compensated MYR 48 per kilo while international flight will be compensated MYR 80 per kilo. However, all the baggage compensation is subject to Firefly’s General Conditions of Carriage.

For further enquiries on lost baggage, kindly contact FireFly’s calls centre at +603 7845 4543 or email to [email protected].